S30 tablet WiFi issues

Dave

Bought s30 tablet, delivered yesterday, all perfect except it keeps jumping on and off the WiFi. No problems with other devices, so WiFi is fine, would be grateful for a way to fix this as soon as possible, thankyou

Pappy

I am having the same issue with my S30 tablet. Wifi, display, and security and location will revert to default on their own. Frustrating!

mangpile

I am having the same problem. Emailed support and sent them a video. No reply.

vankyoadmin

Hello @Dave ，

thanks for your question.

Please connect to your mobile phone hotspot WIFI, if the mobile phone hotspot WIFI is ok, then there is a problem with the router;

You need to restore the factory settings of the router, modify the WIFI mode/name.

S30 tablet WIFI support mode:

1. WEP

2. WPA/WPA2 PSK

3. 802.1 x EAP

4. PSK-SHA256

5. EAP-SHA256

Please try the first on the tablet.

vankyoadmin

Hello @Pappy ,

thanks for your question.

Settings-Display-Sleep to change the display issues,

Settings-Security & location, change security and location options.

Hope this could solve your problems.

vankyoadmin

Hello @mangpile ,

thanks for your question.

Please follow the solutions above,

hope this could help you.

thanks.

mangpile

1. Connected the tablet to my android phone hotspot and the WIFI connection continued to drop on the tablet.
2. Changed the security on the router to WEP and the WIFI connection continued to drop on the tablet.

vankyoadmin

https://forum.ivankyo.com/discussion/comment/661#Comment_661

Hello @mangpile ,

thanks for your question.

If the wifi has no problem to connect with the hotspot,

then it could be the problem of compatibility with the router.

Could you please tell me the brand, model and setting of your router?

This could help us to define the exact problem,

thanks.

mangpile

AT&T Uverse. Pace Americas router model 3801HGV

vankyoadmin

https://forum.ivankyo.com/discussion/comment/665#Comment_665

OK, thanks, we have forwarded your router information to our product team.