No Wifi Networks Listed
Yesterday my S30 I bought in August that has had no problems (except on booting it doesn't see the micro SD card for a few minutes) stopped connecting to Wifi. All other devices in my home are connecting just fine. We have multiple wifi networks in our area and not a single one is listed when I try to find a network. I tried doing a factory reset but now can't get past the "searching for wifi network" screen. My husband is in IT, he can't even figure out what is going on. He has adjusted settings on our router and done a whole bunch of other attempts to fix it from our home side. It appears that there is something going on with the tablet, again it cannot see ANY other wifi networks in our area. Any ideas on what I can do? My husband and son also have the same tablet, their tablets are connecting just fine so it isn't something with our home network.
Comments
Hello @SnoopsGirl ,
Thanks for your quesiton.
Please turn on the hotspot of your mobile phone, and see if the tablet can find it.
Then try the network connection. If there is no problem for the tablet to connect the mobile phone, it is a router problem.
Restore the factory settings of the router, and then modify the network mode.
Network modes supported by our tablet:
1. WEP
2. WPA/WPA2 PSK
3. 802.1 x EAP
4. PSK-SHA256
5. EAP-SHA256
Tried all that already. It is not seeing ANY network to connect to, Hotspot or not. We have reset the router and the tablet is still not seeing ANYTHING. I have even tried putting in our wifi network information manually and it isn't even trying to look for it.
There are at least 6 networks in my immediate area and not one of them is listed to connect to.
Hello @SnoopsGirl ,
Thanks for your response.
1. Can your mobile phone turn on the hotspot WIFI? Try it with mobile hotspot WIFI
2. What type of router and which kind of network mode do you use?
Processing method:
1. If you can see/connect the mobile phone hotspot WIIF and the internet speed is normal, it could be that the router in your home is not supported. Now you can only return the device or to change the router
2. If you can’t search even the mobile hotspot WIFI, there is a problem with the antenna of the tablet. This is a hardware problem and you can only change the device.
Hope this could help you, thanks.